Privacy Policy

Fltest Floury Bakery (“we”, “us”, “our”) operates this website in connection with our artisan bakery and pastry shop serving fresh sourdough, croissants and custom cakes daily. This Privacy Policy explains what personal information we collect, how we use and share it, your rights, and how to contact us.

What Information We Collect

• Contact information you provide: name, email address, phone number, and delivery or billing address when you place an order, sign up for newsletters, or contact us.
• Order information: order details, payment transaction identifiers (we do not store full payment card data), delivery instructions, and order history.
• Technical and usage data: IP address, browser type, device information, pages visited, and referral source collected automatically through server logs and analytics tools.
• Cookies and similar technologies: small files stored on your device to improve site functionality and track usage (see Cookies section below).
• Optional information: images or messages you provide when requesting custom cake designs or submitting reviews.

How We Use Your Information

• To process and fulfill orders, communicate about your purchases, and manage deliveries.
• To respond to inquiries, provide customer support, and manage custom cake requests.
• To send marketing communications and newsletters if you opt in; you may unsubscribe at any time.
• To improve and personalize our website, products, and services, and to analyze site usage and trends.
• To detect and prevent fraud and other unlawful activity, and to comply with legal obligations.

Cookies and Tracking

We use cookies and similar technologies to enable core site functions, remember preferences, and collect analytics. You can control cookie settings through your browser. Disabling certain cookies may affect site functionality. Third-party services (e.g., analytics providers) may also place cookies; their use is governed by their own policies.

Data Sharing and Disclosure

• Service providers: we share data with trusted vendors who perform services for us (payment processors, delivery partners, hosting and analytics providers) under contractual obligations to protect your data.
• Legal compliance: we may disclose information to comply with laws, respond to lawful requests, or protect rights, property, or safety.
• Business transfers: if we sell or reorganize the business, personal information may be transferred as part of the transaction; we will notify affected users where required by law.
• We do not sell your personal information for direct marketing purposes.

Data Security and Retention

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. While we strive to protect data, no transmission or storage is completely secure; we cannot guarantee absolute security. We retain personal information only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements.

Your Rights

• Access: you may request a copy of personal information we hold about you.
• Correction: you can request correction of inaccurate or incomplete information.
• Deletion: you may request deletion of your personal data, subject to legal and operational limits.
• Marketing opt-out: you can opt out of marketing communications at any time by following unsubscribe links or contacting us.

Contact

If you have questions, requests, or concerns about this Privacy Policy or our data practices, please contact us at orders@fltest-bakery.in or by mail at Fltest Floury Bakery.

This Privacy Policy may be updated from time to time. We will post the revised policy on our website with an updated effective date.